Brief service availability issue on Leanspace Platform

Incident Report for Leanspace Multi-tenant

Resolved

The incident was resolved within 20 minutes.

Posted Aug 07, 2025 - 10:20 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 06, 2025 - 17:35 CEST

Update

We are continuing to investigate this issue.

Posted Aug 06, 2025 - 17:33 CEST

Investigating

We are writing to inform you that we experienced a brief availability issue on our production environment today due to a hardware failure on AWS's end in the region in which our services are deployed. This issue affected our routes, teams and roles services for a short period for time.

AWS automatically restarted the affected instances as a part of our high availability setup. The issue has now been resolved, and all services are back in operational state. We apologize for any inconvenience this may have caused.

Posted Aug 06, 2025 - 17:32 CEST